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    Monitoring and Measuring Customer Satisfaction Using ISO 10004:2012

    View: 119

    Website https://compliance2go.com/product/?pid=CP2014-362 | Want to Edit it Edit Freely

    Category Medical Device

    Deadline: October 15, 2014 | Date: October 15, 2014

    Venue/Country: Houston, U.S.A

    Updated: 2014-09-29 16:06:15 (GMT+9)

    Call For Papers - CFP

    DESCRIPTION

    One critical area for any manufacturer is customer satisfaction. Measuring and monitoring customer satisfaction can identify and resolve issues that help make a business successful. It is a major requirement in ISO 9001:2008.

    For medical device manufacturers, the requirements are a little different. The Quality Management Systems (FDA QSR & ISO 13485:2003), do not require customer satisfaction measurements, because regulators are not in a position to enforce it. It is still important, however, and could help uncover concerns, such as product problems and reportable events, that regulators do care about.

    ISO 10004:2012 provides a model for customer satisfaction. This webinar describes the model, but puts it into the context of medical device manufacturing. For example, the webinar clarifies the difference between a complaint in the regulatory realm and a complaint involving only customer satisfaction.

    The ISO 10004 model includes four major elements in the customer satisfaction measurement process. The webinar explores each element and explains how to apply it.

    Areas Covered

    The requirements in a QMS

    The difference between a complaint in each system

    Methods to identify customer expectations

    An explanation of the Kano model to characterise expectations

    Methods to collect customer satisfaction data

    An explanation of different survey methods and their applications

    Techniques to analyse customer satisfaction data

    Communicating customer satisfaction data

    Issues related to Management Review

    Using Preventive Action for improvement

    Who will benefit

    Quality Managers

    Regulatory Managers

    Sales Managers

    Marketing Managers

    Project Managers

    Complaint Handling & MDR Specialists

    Data Analysts

    Webinar Includes:

    Q/A Session with the Expert to ask your question

    PDF print only copy of PowerPoint slides

    90 Minutes Live Presentation

    Certificate of Attendance


    Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
    Disclaimer: ourGlocal is an open academical resource system, which anyone can edit or update. Usually, journal information updated by us, journal managers or others. So the information is old or wrong now. Specially, impact factor is changing every year. Even it was correct when updated, it may have been changed now. So please go to Thomson Reuters to confirm latest value about Journal impact factor.