THIS ACH COMPLIANCE TRAINING FOCUSES ON THE COMMON 2017 - Handling ACH Disputes: The Retail Perspective

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Deadline: July 26, 2017 | Date: July 26, 2017

Venue/Country: Online, U.S.A

Updated: 2017-07-07 17:58:06 (GMT+9)

Call For Papers - CFP

This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues.

Overview:

Financial institution Retail Centers and Call Centers are often faced with handling consumer disputes of ACH debits on their account; many situations aren’t covered in the ACH Rules book guidelines nor is there any clear direction from other resources.

The course concludes with some real life “sticky situations” where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.

Why Should You Attend:

Mishandling consumer ACH dispute claims puts an institution at significant reputational, legal and compliance risk. Daily situations aren’t covered in the ACH Rules guidelines. Too often, institutions deny claims that should not be denied (and violate Regulation E), or the institution needlessly writes off the loss.

Areas Covered In This Webinar:

Topics covered include:

Stop Payment

Revoked Authorization

Unauthorized

Wrong amount

Company I authorized didn’t receive the money

I don’t know who this company is or why they debited my account

I wrote a check for X – it cleared and now they are charging me again

What NOT to say to a consumer

Understand what the Rules say

What to do when a customer/member won’t complete a WSUD

Documenting claims

Best practices for handling certain sticky situations

And more unique situations

Learning Objectives:

Review common consumer sticky situations when handling ACH disputes

Document your institution’s obligations and rights

Realize how what you say can impact the situation (often negatively)

Decide the appropriate course of action in given situations

Who Will Benefit:

Financial institutions

Positions:

Frontline / Customer Service personnel

Internal Auditors

Risk Officers

Director of Security

Compliance Professionals

Operational Risk professionals

CFO / Finance Professionals

Audit Committee Members

Operational Risk Managers

Departmental Managers

Information Security

Information Technology

Fraud Investigators

Trainers

Branch managers

For more information, please visit : http://bit.ly/2tx1cPW

Email: supportatozcompliance.com

Toll Free: +1- 844-414-1400

Tel: +1-516-900-5509

Speakers Profile:

Rayleen M. Pirnie

Rayleen M. Pirnie, AAPis the founder and owner of RP Payments Risk Consulting Services, LLC., based in Missouri. She is a nationally recognized speaker whose educational programs provide valuable, actionable strategies for financial institutions and businesses on topics ranging from payments risk management to information security. She is the author of several payments risk and fraud blogs geared toward helping organizations recognize threats and protect themselves from loss.

Rayleen has spoken at national and regional conferences for over 16 years. Recent events include NACHA’s Payments Conference, the American Bankers Association Risk Management Forum, the Security Matters annual conference at Murray State University, the Risk Management Association, and the Federal Reserve Bank of Kansas City’s Risk Management Conference.

Always endeavoring to help organizations manage payments risk, Rayleen has supported many notable organizations over the years. She is currently member of the International Association of Financial Crimes Investigators, supporting their training programs since 1998. She sat on NACHA’s Risk Management Advisory group for two terms, and assisted with FSISAC’s first CAPP exercise, to name just a few.