EMPLOYEE ENGAGEMENT PROGRAM 2017 - Civility at Work how Civility Increases Retention, Engagement and Profitability
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Website http://www.trainhr.com/control/w_product/~product_id=701677LIVE/~?channel=ourglocal_november_2017_SE |
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Category workplace civility policy,employee engagement online training,Workplace Retention best practices,workplace diversity management,online conference for human resources professional
Deadline: November 14, 2017 | Date: November 14, 2017
Venue/Country: Online Event, U.S.A
Updated: 2017-08-02 16:20:26 (GMT+9)
Call For Papers - CFP
The TrainHR webinar is approved by HRCI and SHRM Recertification Provider.Overview: After the session, participants willHave an understanding of how civility can build trust and build your bottom line.Be able to use 3 key ingredients to embed civility into their work and life to communicate more effectively, build trust and encourage respect.Be able to implement 5 best practices for fostering civility with your clients, community and in general.Take-away sources and resources you can use immediately to build civility into your business.Why should you Attend: Lateness, bullying, complacency, theft, gossiping, low service standards, dishonesty, poor quality, sloppy dress, cell phone interruptions the list of rude behaviours experienced in the workplace is endless. Left unchecked, incivility is like a virus that infects our workplaces. This interesting and relevant workshop assesses your current workplace situation, and offers solutions for stopping the incivility virus from spreading in your workplace.After completing the Organizational Civility Scale, participants will engage in discussions and solutions-oriented activities towards:Understanding what civility is exactly, and learning why they should care about it?Identifying symptoms of viral rudeness in their workplacesRecognizing if/how they as individuals contribute to a toxic workplaceAdopting behaviours that foster civility in the workplaceDo you need this workshop? Take the quick self-assessment below if you check off at least 3 symptoms incivility may be an issue in your workplace.Persistent miscommunication; nonresponsive employees, misunderstandings, arguments, withholding of information, lack of effective internal and external communication strategiesDiminished employee morale; negative attitudes, lack of energy, poor engagement, lowered corporate confidence and measureable lack of accountabilityDecreasing productivity; lateness, laziness, reduced quality and quantity of output,diminishing collaborative effortIncreased customer service complaints visible decrease in product and/or service standardsGrowing gap in alignment between corporate goals and leaderships abilities lack of integrity and ethicsInability for organization at one or more levels to adapt effectively to changeGrowing cultural and communication barriers with/among employees and customersIncreased difficulty recruiting and hiring competent personnelInability to build and maintain capacityDifficulty identifying and/or practicing core corporate valuesAreas Covered in the Session:Defining civility the cost as well as the consequences of incivilityUnderstanding the 3 main reasons people are not civil even when they know the risksBest practices for fostering civility with your clients, coworkers and othersWho Will Benefit:Human ResourcesBusiness OwnersManagersConsultantsInstructor:Lew Bayer A commitment to choosing civility and striving daily to practice what she preaches has made Lew Bayer an internationally recognized leader in her industry. For the past 14 years, Lew has lead the team at Civility Experts Worldwide- now 33 affiliates strong with representation in 12 countries- and earned the title of Canada’s leading expert on civility in the workplace. Event link : http://www.trainhr.com/control/w_product/~product_id=701677LIVE/~?channel=ourglocal_november_2017_SEOContact Details:NetZealous LLC, DBA TrainHR Phone: +1-800-385-1627Email: supporttrainhr.com
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