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    Dealing With Difficult Customers: Key Tips and Techniques

    View: 170

    Website https://goo.gl/8knSsq | Want to Edit it Edit Freely

    Category customer service skills, customer service training, dealing with angry customers training

    Deadline: February 27, 2018 | Date: February 27, 2018

    Venue/Country: CO, U.S.A

    Updated: 2018-01-31 14:16:13 (GMT+9)

    Call For Papers - CFP

    OVERVIEW

    When you work with the public, you will interact with people from all kinds of backgrounds with different personality styles and temperaments, in a wide variety of situations with varying goals and objectives. No matter what industry you are in or what kind of work you do, there are times you’re likely to encounter customers who may be difficult to deal with.

    Difficult or not, your customers are still your customers – and as a service provider, it is your job to meet their needs. That’s why everyone who works in customer service need to know and be able to apply strategies to effectively deal with difficult customers.

    Providing effective customer service doesn't necessarily mean giving in to all customer requests - particularly when they are unreasonable - but it does require taking steps to ensure customer needs are met. This isn’t a “the customer is always right” kind of training – because customers are not always right. Neither are you! Everyone is wrong sometimes. The focus here isn’t on right or wrong, but rather on providing you with actionable strategies to help you effectively manage (and possibly even prevent!) the difficult customer situations that everyone who works with people (and who doesn’t?) sometimes faces.

    WHY SHOULD YOU ATTEND

    Attend this informative audio conference and learn what you need to know to improve your skills when it comes to dealing with difficult customers. From learning how to recognize when a customer situation is likely to be difficult to specific response skills, completing this training will help make sure you’re better prepared the next time you face a difficult customer interaction.

    AREAS COVERED

    • Maintaining control in difficult customer situations

    • Recognizing customer anger

    • Maintaining an appropriate demeanor

    • Setting boundaries

    • Keeping expectations realistic

    • Effective listening skills

    • Structuring messages for problem solving

    • Moving past difficult customer encounters

    WHO WILL BENEFIT

    • Customer service representatives

    • Retail employees

    • Call center associates

    • Sales professionals

    • Front desk associates

    • Hospitality workers

    • All employees who interact with customers

    • Managers/supervisors who oversee employees that interact with customers

    LEARNING OBJECTIVES

    • Tips for avoiding taking customer negativity personally

    • Tips for showing empathy

    • Key response skills

    For more detail please click on this below link:

    https://goo.gl/8knSsq

    Email: supportattrainingdoyens.com

    Toll Free: +1-888-300-8494

    Tel: +1-720-996-1616

    Fax: +1-888-909-1882


    Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
    Disclaimer: ourGlocal is an open academical resource system, which anyone can edit or update. Usually, journal information updated by us, journal managers or others. So the information is old or wrong now. Specially, impact factor is changing every year. Even it was correct when updated, it may have been changed now. So please go to Thomson Reuters to confirm latest value about Journal impact factor.