Telephone Skills for Superior Customer Service- Help Desk
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Category Communication skills for Customer Service; Telephone Skills Training;
Deadline: February 13, 2018 | Date: February 13, 2018
Venue/Country: Training Doyens 26468 E Walker Dr,Aurora, Colora, U.S.A
Updated: 2018-01-12 16:26:07 (GMT+9)
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OVERVIEWGood phone etiquette extends well beyond saying ”please” and ”thank you.”From the outset of any phone call, actively listening, being friendly and maintaining control of the conversation are paramount to the satisfaction of the customer on the other end of the line.The webinar will provide practical call handling tips for attendees as well as essential skills to confidently answer calls, how to constructively respond to customer telephone inquiries and handle unreasonable customer complaints.WHY SHOULD YOU ATTEND97 percent say customer service is “important” or “very important” to their loyalty to a brand. Improving your company’s approach to customer interactions can have a noticeable impact on customer retention, renewal and satisfaction.AREAS COVEREDThe importance and benefits of professional telephone skillsTelephone communication challengesNon verbal communication Build rapport and gather essential informationGuidelines for answering the telephone and putting customers on holdCommunication skills to handle inquiriesEffective listening and questioning techniquesUsing positive language and taking ownership of callClosing the callCommunicating with customers with different communication styles Handling customer concerns and objectionsHandling customer complaints-Handling emotional responsesLEARNING OBJECTIVESAttendees will gain practical tips for answering and making telephone calls in a professional mannerAccurately respond to the customer’s callBuilt rapport and satisfy customers’ needs quickly and efficientlyConstructively responding to a customer’s concern or complaintWHO WILL BENEFITHR professionalcustomer service professionalsSales & marketing Tele callerCall center ExecutiveCall center AgentsBPO, KPO ExecutiveCustomers support Key account professionalsHelp DeskTraining managersClient RelationshipBusiness Hospitality ServiceWorkplace CommunicationFor more details click on this link :http://bit.ly/2D2OuAc Email: supporttrainingdoyens.comToll Free:+1-888-300-8494 Tel: +1-720-996-1616 Fax: +1-888-909-1882
Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
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