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    Telephone Skills for Superior Customer Service- Help Desk

    View: 227

    Website http://bit.ly/2D2OuAc | Want to Edit it Edit Freely

    Category Communication skills for Customer Service; Telephone Skills Training;

    Deadline: February 13, 2018 | Date: February 13, 2018

    Venue/Country: Training Doyens 26468 E Walker Dr,Aurora, Colora, U.S.A

    Updated: 2018-01-12 16:26:07 (GMT+9)

    Call For Papers - CFP

    OVERVIEW

    Good phone etiquette extends well beyond saying ”please” and ”thank you.”

    From the outset of any phone call, actively listening, being friendly and maintaining control of the conversation are paramount to the satisfaction of the customer on the other end of the line.

    The webinar will provide practical call handling tips for attendees as well as essential skills to confidently answer calls, how to constructively respond to customer telephone inquiries and handle unreasonable customer complaints.

    WHY SHOULD YOU ATTEND

    97 percent say customer service is “important” or “very important” to their loyalty to a brand. Improving your company’s approach to customer interactions can have a noticeable impact on customer retention, renewal and satisfaction.

    AREAS COVERED

    The importance and benefits of professional telephone skills

    Telephone communication challenges

    Non verbal communication

    Build rapport and gather essential information

    Guidelines for answering the telephone and putting customers on hold

    Communication skills to handle inquiries

    Effective listening and questioning techniques

    Using positive language and taking ownership of call

    Closing the call

    Communicating with customers with different communication styles

    Handling customer concerns and objections

    Handling customer complaints-Handling emotional responses

    LEARNING OBJECTIVES

    Attendees will gain practical tips for answering and making telephone calls in a professional manner

    Accurately respond to the customer’s call

    Built rapport and satisfy customers’ needs quickly and efficiently

    Constructively responding to a customer’s concern or complaint

    WHO WILL BENEFIT

    HR professional

    customer service professionals

    Sales & marketing

    Tele caller

    Call center Executive

    Call center Agents

    BPO, KPO Executive

    Customers support

    Key account professionals

    Help Desk

    Training managers

    Client Relationship

    Business

    Hospitality Service

    Workplace Communication

    For more details click on this link :

    http://bit.ly/2D2OuAc

    Email: supportattrainingdoyens.com

    Toll Free:+1-888-300-8494

    Tel: +1-720-996-1616

    Fax: +1-888-909-1882


    Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
    Disclaimer: ourGlocal is an open academical resource system, which anyone can edit or update. Usually, journal information updated by us, journal managers or others. So the information is old or wrong now. Specially, impact factor is changing every year. Even it was correct when updated, it may have been changed now. So please go to Thomson Reuters to confirm latest value about Journal impact factor.