Why are people not following procedures? Because they cant: how to write followable procedures
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Category Procedures to avoid Human Error; Vital role in Human Reliability
Deadline: February 13, 2018 | Date: February 13, 2018
Venue/Country: Training Doyens 26468 E Walker Dr,Aurora, Colora, Uruguay
Updated: 2018-01-15 18:45:28 (GMT+9)
Call For Papers - CFP
OVERVIEWHuman error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is essential to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are so that procedures can be human engineered, improved and fixed.WHY SHOULD YOU ATTENDProcedures are essential for both execution and audits. These should be written for users without missing relevant information for regulators. Usually, procedures have weaknesses that harm productivity, quality, and regulatory standing. We will discuss from content development to formats designed for human error reduction due to procedures.AREAS COVEREDSOP writing outlineContent developmentThe rationale for procedure useRegulatory compliance background Universal purpose of proceduresThe Human PerspectiveHuman Error as a root causeThe thinking and reading processCommon mistakes and causesHow to create and maintain a procedureGoals of a procedureGood Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of “Precautions”, “Warnings” and “Cautions,”Procedure stylesUse of electronic information networks for procedure access.LEARNING OBJECTIVESUnderstanding the behavioral patterns and human psychology can be helpful in reducing the likelihood of making errors. The webinar aims at reducing performance errors through improving the way instructions are provided.WHO WILL BENEFITQA/QC directors and managers Process improvement/excellence professionals Training leaders and managers Plant engineeringCompliance officers Regulatory professionals Executive managementManufacturing operations directors Human factors professionalsSPEAKERGinette Collazo, PH.D, is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. She has also implemented human error reduction programs and technology in many small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.For more details click on this link :http://bit.ly/2D5JHu5Email: supporttrainingdoyens.comToll Free:+1-888-300-8494 Tel: +1-720-996-1616 Fax: +1-888-909-1882
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