Tools for Success: Benchmarking for Continuous Process Improvement
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Website https://www.onlinecompliancepanel.com/webinar/Tools-for-Success-Benchmarking-for-Continuous-Process- |
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Category Benchmarking for Continuous Process Improvement, Types of benchmarking, Identify and select improvements, Link to real-time controls, world-class performance, importance of benchmarking, total quality management
Deadline: March 28, 2018 | Date: March 28, 2018
Venue/Country: Fremont, California, U.S.A
Updated: 2018-03-08 20:47:13 (GMT+9)
Call For Papers - CFP
DescriptionBenchmarking involves comparing your service and support organization, with a peer group. This peer group must be selected carefully. So much of what passes for benchmarking in this industry is simply a survey. Comparing the data by itself is interesting, but you need to understand how they got to a lower cost, or higher customer satisfaction, or quick mean time to respond, you can adopt and adapt what they are doing to emulate them and achieve world-class performance.Now, given enough time any organization can achieve world-class performance, but the question is how long is it going to take you to get there? Improving incrementally through trial and error, take literally months or even years to achieve world-class performance. But benchmarking bypasses all of that. The industry's best practices are pretty much established at this point, there's no need to reinvent the wheel. You can build upon the industry's best practice and achieve world-class performance, not an evolutionary but at a revolutionary pace.Objectives of the PresentationDetermining what and when to benchmarkTypes of benchmarkingDetermine your information needsAligning to strategies and objectivesPlanning your benchmarking effortsScope the effortSelect approachCollecting benchmarksPrepare for collectionCollect the dataAnalyzing benchmark dataValidate the dataAnalyze for trends and gapsAdapting and improvingIdentify and select improvementsLink to real-time controlsEvaluate impactWhy Should you AttendThe goal of benchmarking is to help service and support organizations do things better, faster, and cheaper. Benchmarking mirrors the continuous improvement efforts that may already exist in an organization. It helps blend continuous improvement and breakthrough improvement into a single change management system. While benchmarking readily integrates with strategic initiatives such as continuous improvement, re-engineering, and total quality management, it also delivers value to the organization on its own as a discrete process.Many recognize the importance of benchmarking but struggle with where and how to begin. This webinar is a quick introduction created to provide an overview of the different kinds of benchmarking, which will help you determine next steps for you and your organization.Who will BenefitEngineersAccountantsOperation Managers/Process ManagersHSE LeadersMiddle Managers and Team Leaders involved in process improvementSenior executivesStrategic leadersQuality ManagersProduct managersManufacturing and R&D ManagersQuality Professionals/ConsultantsPresidents/Vice Presidents/CEOsISO Coordinators/Management RepresentativesEngineers and SupervisorsLaboratory quality professionalsAccredited auditors requiring the competency to audit QualityFor Registrationhttps://www.onlinecompliancepanel.com/webinar/Tools-for-Success-Benchmarking-for-Continuous-Process-Improvement-508175/MARCH-2018-ES-OURGLOCALNote: Use Promo Code YDEZ6H and get 10% off on registration (Valid till MARCH 31st 2018)
Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
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