Hospitality in HealthCare
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Website https://www.ijonaskills.us/upcoming-webinar |
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Deadline: May 29, 2019 | Date: May 29, 2019
Venue/Country: Online, U.S.A
Updated: 2019-05-16 14:20:53 (GMT+9)
Call For Papers - CFP
OverviewHealth care organizations are becoming more competitive and more driven by patient loyalty. Patient loyalty is primarily a function of how a patient feels they were treated during the receipt of their care. It's more important than ever for medical organizations to remain in-tune with the needs and perceptions of patients as well as providing thorough customer service training to employees. This is what's going to allow medical organizations to gain a competitive edge in a rapidly shifting industry.When delivering care the focus should be on the patient and providing the best value for the individual, which means that healthcare providers and organizations must work to create a patient centric experience - which is why customer service is an imperative.Why should you attend?Creating a patient - centric experience means that you integrate communication and patient engagement to create the best possible experience.Great patient service begins and ends with how you train your employees. Until recently, it's something that wasn't given a lot of attention in the healthcare industry and it began to take its toll. What?s important to remember is that these people who come into the hospital or doctor's office are still consumers and they have to be treated as such. Ultimately, health care providers have to be skilled, expert physicians, nurses, etc., but they also have to serve as a customer service representative, which can be a difficult undertaking. This webinar will highlight for you the areas to focus on in order to make the patient experience the best possible one.Areas Covered in the Session:Learn how to provide excellent customer service through ListeningFundamentals of Hospitality in Healthcare and what it means to you and the patientUnderstand the difference between reacting and respondingLearn how to best manage the day to day stress of the job by taking time for youAccountability and ResponsibilityEmpathyUnderstand the importance that core values have when treating patientsLearn more about the 4 basic patient needsLearn positive phrasing when communicating with patientsDiscover the role that your attitude playsLearn how to manage patient expectationsWho can Benefit:Healthcare professionals, medical center personnelAll levels for administrative staff all the way to doctors and organizational leadership development.Speaker Profile:Audrey Halpern is Keynote Speaker at Ijona Skills. She is assists employees in achieving their goals through the use of highly interactive participant-centered training methods which maximize outcomes.Register: https://www.ijonaskills.us/webinarDetails?webinarid=541&speakerid=63&domain=1Contact Info:Ijona SkillsEmail: supportijonaskills.usVisit: https://www.ijonaskills.us/upcoming-webinarPhone: +1 302-830-3132
Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
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