Managing Difficult People and Dealing with Conflict in the Workplace

Website https://www.traininng.com/webinar/managing-difficult-people-and-dealing-with-conflict-in-the-workpla | Edit Freely

Category Healthcare, technology, pharmaceuticals,medical courses, online trainings, 2019 trainings

Deadline: April 30, 2019 | Date: May 01, 2019

Venue/Country: Online, U.S.A

Updated: 2019-04-16 19:20:51 (GMT+9)

Call For Papers - CFP

Working together today is far more complicated than it had been years ago. Not only we are working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world.

In addition to these differences, we have personality and character differences - some of which can be quite toxic.

So this webinar will focus on how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it leads to positive outcomes, both for the people involved and the organization.

Why should you Attend

This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.

In addition, the course introduces you to more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.

Areas Covered in the Session

You will explore different types of personalities, styles of thinking, and forms of interaction

You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter

You will learn to identify types of conflict resolution and when it is best to use each type

You will recognize when it is necessary to refer the dispute to professionals

Learning Objectives

Recognize differences due to external factors and how they lead to conflict

Dealing effectively with difficult people

Explore new ways to interview and investigate

Discover alternative methods to handle disputes

Recognize which type of intervention to use in which kind of situation

Identify the differences in the major types of Alternative Dispute Resolution (ADR)

Who Will Benefit

HR Professionals

CEO

Senior Vice President

Vice President

Executive Director

Managing Director

Regional Vice President

Area Supervisor

Managers

Project Managers

Operation Managers and Supervisors

Team Leaders

HR Heads

HR Managers

Senior HR leaders

Chief Learning Officer

Directors

Supervisors and managers at all levels as well as those wishing to become managers

Speaker Profile

Dr. ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development, and Organizational Development (O-D) consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology - and some economics and law as well). This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.