THIS ACH COMPLIANCE TRAINING FOCUSES ON THE COMMON 2017 - Handling ACH Disputes: The Retail Perspective
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Category aap training, ach audit program, ach compliance, ach compliance manual, Ach dispute rules, ach operating rules and guidelines, ach payment, ach payment processing, ach rules, ach training, ach training courses, iat training, nacha compliance, nacha operating rules, nacha rules, nacha training, online ach payment, pci compliance, pci compliance audit, pci compliance checklist, same day ach, same day ach payments, same day ach processing, training accreditation programme
Deadline: July 26, 2017 | Date: July 26, 2017
Venue/Country: Online, U.S.A
Updated: 2017-07-07 17:58:06 (GMT+9)
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Key Take Away:This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues.Overview:Financial institution Retail Centers and Call Centers are often faced with handling consumer disputes of ACH debits on their account; many situations aren’t covered in the ACH Rules book guidelines nor is there any clear direction from other resources.The course concludes with some real life “sticky situations” where attendees try their hand at solving the issue, while balancing compliance obligations with customer service.Why Should You Attend:Mishandling consumer ACH dispute claims puts an institution at significant reputational, legal and compliance risk. Daily situations aren’t covered in the ACH Rules guidelines. Too often, institutions deny claims that should not be denied (and violate Regulation E), or the institution needlessly writes off the loss.Areas Covered In This Webinar:Topics covered include:Stop PaymentRevoked AuthorizationUnauthorizedWrong amountCompany I authorized didn’t receive the moneyI don’t know who this company is or why they debited my accountI wrote a check for X – it cleared and now they are charging me againWhat NOT to say to a consumerUnderstand what the Rules sayWhat to do when a customer/member won’t complete a WSUDDocumenting claimsBest practices for handling certain sticky situationsAnd more unique situationsLearning Objectives:Review common consumer sticky situations when handling ACH disputesDocument your institution’s obligations and rightsRealize how what you say can impact the situation (often negatively)Decide the appropriate course of action in given situationsWho Will Benefit:Financial institutionsPositions:Frontline / Customer Service personnel Internal AuditorsRisk Officers Director of SecurityCompliance ProfessionalsOperational Risk professionalsCFO / Finance ProfessionalsAudit Committee MembersOperational Risk ManagersDepartmental ManagersInformation SecurityInformation TechnologyFraud InvestigatorsTrainers Branch managersFor more information, please visit : http://bit.ly/2tx1cPWEmail: supportatozcompliance.com Toll Free: +1- 844-414-1400Tel: +1-516-900-5509Speakers Profile:Rayleen M. PirnieRayleen M. Pirnie, AAPis the founder and owner of RP Payments Risk Consulting Services, LLC., based in Missouri. She is a nationally recognized speaker whose educational programs provide valuable, actionable strategies for financial institutions and businesses on topics ranging from payments risk management to information security. She is the author of several payments risk and fraud blogs geared toward helping organizations recognize threats and protect themselves from loss.Rayleen has spoken at national and regional conferences for over 16 years. Recent events include NACHA’s Payments Conference, the American Bankers Association Risk Management Forum, the Security Matters annual conference at Murray State University, the Risk Management Association, and the Federal Reserve Bank of Kansas City’s Risk Management Conference.Always endeavoring to help organizations manage payments risk, Rayleen has supported many notable organizations over the years. She is currently member of the International Association of Financial Crimes Investigators, supporting their training programs since 1998. She sat on NACHA’s Risk Management Advisory group for two terms, and assisted with FSISAC’s first CAPP exercise, to name just a few.
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