SS-REI 2011 - 1st International Workshop on Service Science ? Research, Education and Innovation

Website | Edit Freely

Category SS-REI 2011

Deadline: July 29, 2011 | Date: October 13, 2011-October 14, 2011

Venue/Country: Sydney, Australia

Updated: 2011-07-17 17:52:53 (GMT+9)

Call For Papers - CFP

Service Science ? Research, Education and Innovation

Supported by the Service Science Society

The workshop will take place as part of the:

12th International Conference on Web Information System Engineering (WISE 2011)

October 11 ? 13, 2011, Sydney, Australia

Workshop Description

World economies have effectively moved to a service economy where at least 75% of the GDP of most western countries is in the service sector. The service sector is wide and varied. It includes health services, financial services, tourism, government services, etc. Several definitions to services have been proposed. In a nutshell, services are those activities in which there is an interaction between provider and client that creates and captures value. The majority of this value is intangible rather than residing in any physical product.

Every major shift in the economy has traditionally been accompanied and/or stimulated by new technologies. Although the service economy has been very pronounced for at last a decade, there have been very little focused research efforts to support and enhance the service economy. This realization has inspired a flurry of research activities both in industry and academia to fill the void. As a result, there has been a strong push to build a foundation for a new science, called service science to cater for this new economic paradigm. This science would draw and build upon from disciplines such as computing, business management, systems engineering, and economics, to name a few. While the goals and methods are still amorphous, the needs are clear. The service economy needs to be supported with tools to model, design, implement processes to sustain growth and create serendipitous opportunities for the provisioning of newer and novel services.

We invite papers in any of the following topics which are of interest to the workshop:

Service Science

Service Modelling and Implementation

Service Delivery, Deployment and Maintenance Service

Value Chains and Innovation Lifecycle

Service Level Agreements (SLAs) Negotiation, Automation and Orchestration

Quality of Services (QoS)

Cost of Services (CoS)

Business Service Analysis, Strategy, Design, Development and Deployment

Undergraduate and Postgraduate Education in Service Science

Service Policy Development

Applications and Case Studies in Service Science

Service Innovation - the Multi-dimensional Nature

Co-creation and Open Innovation

Infrastructure and Structural Innovations or Public Sector Innovation

Innovations in Customers and Brand Experience

Technology as an Enabler of Service Innovation

Submission Details

Submissions to the workshop in one or more of the topic areas outlined above are welcome. Submissions should be no more than 6 pages and should use the Springer LNCS proceedings format (available at: www.springer.com/computer/lncs?SGWID=0-164-6-793341-0). Papers should be submitted via the workshop submission site on Easychair (www.easychair.org/account/signin.cgi?conf=ssrei2011)

Submission Deadlines

Paper Submission: July 29, 2011

Notification of Acceptance: September 2, 2011

Camera-ready papers: the proceedings of the WISE 2011 workshops will be prepared and printed post conference. The timeline for submission of camera ready papers will be outlined at the workshop.

Workshop Format

Workshop submissions: Max 6 page research papers & invited industry presentations

Anticipated number of paper presentations accepted: 8 ? 10 (20 min. presentations)

Anticipated number of workshop attendees: 25-35

Keynotes: One in morning

Workshop duration: Full day

Workshop Organisers

Liam O’Brien, CSIRO, Australia

Athman Bouguettaya, RMIT University, Australia

Program Committee

http://www.wise2011.org

Renu Agarwal, University of Technology Sydney, Australia

Byron Keating, University of Canberra, Australia

Grace Lewis, Software Engineering Institute, USA

Ryszard Kowalczyk, Swinburne University of Technology, Australia

Warren Bradey, Smart Services CRC, Australia

Jay Hannon, IBM, Australia

Joe Davis, University of Sydney, Australia

Jian Yang, Macquarie, Australia

Fethi Rabhi, University of New South Wales, Australia

Salima Benbernou, University of Paris, France

Mohand-Said Hacid, University of Lyon, France

Aditya Ghose, University of Wollongong, Australia

W.J.A.M. van den Heuvel, Tilburg University, The Netherlands

Dimitrios Georgakopoulos, CSIRO, Australia