ICSSSM 2012 - 2012 9th International Conference on Service Systems and Service Management (ICSSSM 2012)

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Category ICSSSM 2012

Deadline: March 30, 2012 | Date: July 02, 2012-July 04, 2012

Venue/Country: Shanghai, China

Updated: 2012-03-17 22:48:08 (GMT+9)

Call For Papers - CFP

Conference Web: http://sem.tongji.edu.cn/ICSSSM12/

Co-Sponsored by

IEEE SMC (Pending)

Tongji University

Tsinghua University

Hosted by

Economics & Management School, Tongji University, China

Conference Co-Chairs

Jiazhen Huo,Tongji University, China

Daoli Zhu, Tongji University, China

Jian Chen, Tsinghua University, China

International Advisory Committee

James A. Fitzsimmons, University of Texas at Austin, USA

William A. Gruver, Simon Fraser University, Canada

Chongqing Guo, Tongji University, China

Chung-Yee LEE, Hong Kong University of Science and Technology, Hong Kong, China

Roland RUST, University of Maryland, USA

J. M. Tien, University of Miami , USA

D. S. Yeung, IEEE Systems, Man and Cybernetics Society

International Program Committee

Chair: Jian Chen, Tsinghua University, China

Co-Chair: Ou Tang, Linköping University, Sweden

Local Organizing Committee

Chair : Jiantong Zhang, Tongji University, China

Co-Chair: Qiang Su, Tongji University, China Papers on issues related to service systems and service management are welcome. The topics of interest include, but are not limited, to the following tracks:

Track 1 ? Theory and Principle of Service Sciences

Service concepts and strategies, quality assurance, performance metrics.

Track 2 ?Service System Design, Operations, and Management

Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.

Track 3?Supply Chain Management for Service

Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.

Track 4?Service Marketing and Financial Management

Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.

Track 5?Specific Industrial Service Management

Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.

Track 6?Service Information Technology and Decision Making

Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.

Track 7?Service Experiential Studies and Case Studies

Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).

Important Dates

? 31 Mar, 2012 Extended abstracts or Full papers (maximum 6 pages) submission

? 20 April 2012 Notification of paper acceptance or rejection

? 10 May 2012 Final camera-ready papers submission deadline

? 2 ? 4 July 2012 Conference

Paper Submission

? Please send papers (in PDF or Word) to ICSSSM12gmail.com

? Please indicate “Track Number” in the subject during your submission Call for Invited Sessions and Tracks

The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to provide focused discussions on new topics or innovative applications. Each prospective session/track organizer is invited to submit a proposal, including the title of the session/track, and a list of authors with extended abstracts before Feb 29, 2012, the final version of full papers of all submissions must be submitted before May 10, 2012.

Best Paper Award

The Best (Student) Paper Award will be announced to recognize excellence of the papers to be presented in the conference. Up to three awards in each track may be granted. In addition to a certificate, the best papers will be recommended for publication in the Journal of Systems Science and Systems Engineering.

Note All submissions should be written in English. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors. The conference proceedings will be published in CD-ROM with ISBN. From 2005, all previous ICSSSM proceedings have been indexed by EI Compendex.