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Conducting Successful Product Complaint Investigations - Webinar By GlobalCompliancePanel
Website http://bit.ly/IsI5Yx |
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Category online training,Product Complaint Investigations, CAPA,FDA hot buttons,closed-loop investigations,complaint management system
Deadline: May 01, 2012 | Date: May 01, 2012
Venue/Country: Online Training, U.S.A
Updated: 2012-04-17 13:26:47 (GMT+9)
Call For Papers - CFP
Overview: An effective complaint handling system is an extremely important part of any quality system. Manufacturers should understand that any complaint received on a product shall be evaluated and, if necessary, thoroughly investigated and analyzed, and corrective action shall be taken. The results of this evaluation should lead to a conclusion regarding whether the complaint was valid, what the root cause of the complaint was, and what action is necessary to prevent further occurrences. Complaints cannot be ignored. They are an excellent indicator of problems with the use, design, and/or manufacture of a product. A single complaint that is thoroughly investigated may lead a company to take remedial or corrective action. It may also take an ongoing analysis of numerous complaints before a trend is spotted that causes a company to initiate changes in their product, labeling, packaging or distribution. The regulatory expectations for both pharmaceuticals and medical devices will be emphasized as well as overview of best practices for timely and effective investigations.Areas Covered in the Session:Understand how and why CAPA is tied in to product complaint investigationsExamples of tools currently being used to conduct investigationsHow far and in-depth do you go with your investigations What are current FDA "hot" buttons and trendsBenchmarks and best practices for investigationsHow to become a "good" investigator and the emphasis on closed-loop investigationsWhy risk-based approaches are vital to the decision-making process How to improve and bullet-proof your product complaint management system with investigations Who will benefit:This webinar will provide valuable assistance and guidance to the life sciences manufacturers engaged in various aspects of product complaint investigations. The employees who will benefit include:All levels of Management for all departments and those who desire a better understandingQA/QC/Compliance/Regulatory AffairsMarketing & Sales & Customer ServiceEngineering/Technical ServicesConsultants Operations and Manufacturing Price List:Live : $245.00Corporate live : $995.00Recorded : $295.00webinars
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