ICSSSM 2014 - The 11th International Conference on Service Systems and Service Management

Website http://www.rccm.tsinghua.edu.cn/icsssm/2014/ | Edit Freely

Category ICSSSM 2014

Deadline: February 28, 2014 | Date: June 25, 2014-June 27, 2014

Venue/Country: China

Updated: 2014-01-01 23:52:00 (GMT+9)

Call For Papers - CFP

The 11th International Conference on Service Systems and Service Management

ICSSSM’14

June 25-27, 2014

Beijing, China

http://www.rccm.tsinghua.edu.cn/icsssm/2014/

http://icir.bjtu.edu.cn/icsssm2014

Co-Sponsored by:

IEEE SMC

The Chinese University of Hong Kong

TsinghuaUniversity

Beijing Jiaotong University

Hosted by:

The International Center for Informatics Research of Beijing Jiaotong University

Conference Co-Chairs:

Bin Ning, Beijing Jiaotong University, China

Jian Chen, Tsinghua University, China

Xiaoqiang Cai, The Chinese University of Hong Kong, Hongkong China

International Advisory Committee:

Philip Chen, University of Macau, China

James A. Fitzsimmons, University of Texas at Austin, USA

William A. Gruver, Simon Fraser University, Canada

Chung-Yee LEE, Hong Kong University of Science and Technology, China

Duan Li, The Chinese University of Hong Kong, China

Roland RUST, University of Maryland, USA

J. M. Tien, University of Miami , USA

Shoubo Xu, Beijing Jiaotong University, China

D. S. Yeung, IEEE Systems, Man and Cybernetics Society

International Program Committee Co-Chair:

Liming Liu, Lingnan University, Hong Kong, China

Zhenji Zhang , Beijing Jiaotong University, China

Runtong Zhang, Beijing Jiaotong University, China

Local Organizing Committee Co-Chair:

Juliang Zhang, Beijing Jiaotong University, China

Shifeng Liu, Beijing Jiaotong University, China

Secretary

Zikui Lin, Beijing Jiaotong University, China

Hongjie Lan, Beijing Jiaotong University, China

Topics of Interest:

The topics of interest include, but are not limited, to those listed in the following tracks:

Track 1 ? Theory and Principle of Service Sciences

Service concepts and strategies, quality assurance, performance metrics.

Track 2 ?Service System Design, Operations, and Management

Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.

Track 3?Supply Chain Management for Service

Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.

Track 4?Service Marketing and Financial Management

Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.

Track 5?Specific Industrial Service Management

Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.

Track 6?Service Information Technology and Decision Making

Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.

Track 7?Service Experiential Studies and Case Studies

Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).

Important Dates:

February 28, 2014, Extended abstracts or Full papers (maximum 6 pages) submission

March 30, 2014, Notification of paper acceptance or rejection

May 15, 2014, Final camera-ready papers submission deadline

June 25-27, 2014, Conference

Paper Submission:

Please send papers (in PDF or Word) to icsssmsem.tsinghua.edu.cn and icsssmbjtu.edu.cn

Please indicate “Track Number” in the subject during your submission

Call for Invited Sessions and Tracks:

The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to provide focused discussions on new topics or innovative applications. Each prospective session/track organizer is invited to submit a proposal, including the title of the session/track, and a list of authors with extended abstracts before February 28, 2014, the final version of full papers of all submissions must be submitted before May 15, 2014.

Best Paper Award:

The Best (Student) Paper Award will be announced to recognize excellence of the papers to be presented in the conference. Up to three awards in each track may be granted. In addition to a certificate, the best papers will be recommended for publication in the Journal of Systems Science and Systems Engineering(SCI Journal).

Note:

All submissions should be written in English. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors. The conference proceedings will be published in CD-ROM with ISBN. From 2005, all previous ICSSSM proceedings have been indexed by EI Compendex and CPCI-S.