PROTECTING THE PAYMENTS FRANCHISE BY BALANCING CUS 2016 - Protecting the Payments Franchise: An Opportunity for Greater Customer-Centricity - By Compliance Global Inc

Website https://complianceglobal.us/product/700425/RayGraber/protecting-the-payments-franchise-an-opportunit | Edit Freely

Category Education; E-Learning

Deadline: July 26, 2016 | Date: July 26, 2016

Venue/Country: online webinar, U.S.A

Updated: 2016-06-30 15:17:06 (GMT+9)

Call For Papers - CFP

Identifying and stopping the fraud is the key to a successful program. Time is of the essence in identifying and reporting this fraud to recover any losses. You should be armed with the tools necessary to properly audit your current process to make sure the potential for fraud is limited.

Every transaction includes a payment of some sort and the banking industry owns the settlement process. Banks need to understand and use that fact to gain more of their customers' minds, hearts and wallets.

Why Should You Attend:

Financial institutions have long been the payments engines for their customers. However, with heightened competition and the advent of new non-bank entries into the marketplace, financial institutions have been playing more defence than offense. It is now time to go from playing ‘not to lose' to using the implied trust and the customer experience to reverse the trend, get back lost customers, and retain existing ones.

Working capital management models are becoming expensive to maintain and make a profit. Financial institutions must view cash management from the customer side to better understand their needs now and in the future.

Areas Covered in this Webinar:

S.W.O.T.

Strengths that banks should exploit

Weaknesses that banks should shore up

Opportunities for banks to take advantage of

Threats that banks cannot ignore

Examples

U.S. Bank

International bank

Non-bank

Virtual bank

Learning Objectives:

What does Customer-Centric mean?

What is the customer's view of payments?

Customer's needs

View of compliance/rules/regulations

What is the financial institution's view?

How do they stay compliant?

Rules and regulations the customer does not see

Balancing customer service and compliance

Who Will Benefit:

Payments Professionals

Operations Managers

Financial Officers

Risk Officers

Internal Auditors

Operational Risk Managers

Business Managers/Controllers

Account Managers

For more information, please visit : https://complianceglobal.us/product/700425/RayGraber/protecting-the-payments-franchise-an-opportunity-for-greater-customer-centricity/1

Email: supportcomplianceglobal.us

Toll Free: +1-844-746-4244

Tel: +1-516-900-5515

Level:

Intermediate

Speaker Profile:

Ray Graber has a deep and thorough understanding of banking, technology, and finance. His business experience includes banking technology research at TowerGroup; best practices internet security, policies, and procedures at FleetBoston Financial; wire transfer operations and product launches at Citibank and BankBoston; and treasury operations for a $325 million public company.

Mr. Graber was an adjunct professor at the Carroll School of Management at Boston College where he taught three graduate-level courses: E-Banking, the MBA Leadership Workshop, and Corporate Finance. Previously, he taught the Financial Management of Commercial Banks in the Boston College Carroll School of Management Masters of Finance Program and Working Capital Management and Cash Management at the Bentley College Graduate Business Program.

Ray holds a Bachelor of Arts degree in Mathematics and an MBA in Finance and MIS, both from Boston College.