ITSMS 2012 - 2nd International Workshop on IT Service Management and its Support

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ITSMS 2012 - 2nd International Workshop on IT Service Management and its Support - ITSM '12

Website www.dexa.org | Edit Freely

Category ITSMS 2012

Deadline: March 26, 2012 | Date: September 03, 2012-September 07, 2012

Venue/Country: Vienna, Austria

Updated: 2011-11-26 23:38:44 (GMT+9)

Call For Papers - CFP

IT service management represents systematic approaches to the operations and maintenance of IT applications and IT infrastructure. The awareness of the importance of IT service management for the success of organizational IT projects and initiatives increases continuously in industry and research. The purpose of this workshop is to bring together researchers and practitioners in the field of IT service management. In particular, we want to discuss IT service management from a computer scientist and data expert viewpoint. We want to foster an interdisciplinary discussion of gaps, tensions and mutual dependencies between approaches from the disciplines of quality management, information systems, software engineering and computer science. Contributions that propose innovative methods, tools and technologies that support IT service management are highly welcome. Also, we are highly interested in contributions that report on experiences in IT service management projects and initiatives.

Relevant topics for submissions include, but are not limited to:

ITIL, COBIT, ISO 20000, ISO 27000, ISO 9000

Configuration Management Databases, IT Asset Management Systems

Ticket Systems, Incident and Problem Management Tools

Integrated Service Management Platforms

Software Engineering Lifecycle Management

System Landscape Management, Enterprise Application Architecture

SOA Governance, SaaS, Cloud Computing

PC Committee

Colin Atkinson, University of Mannheim, Germany

Dagmar Auer, Software Competence Center Hagenberg, Austria,

Behzad Bordbar, University of Birmingham, UK

Dirk Draheim, University of Innsbruck, Austria (PC Co-Chair)

Robert Franz, University of Applied Sciences Brandenburg, Germany

Daniel Jabornig, FAW GmbH, Austria (PC Co-Chair)

Werner Leithner, COGNOR Stahlhandel, Austria

Peter Mirski, MCI Management Center Innsbruck, Austria

Sinisa Neskovic, University of Belgrade, Yugoslavia

Rauno Pirinen, Laurea University Helsinki, Finnland

Peter Regner, Johannes-Kepler University Linz (PC Co-Chair), Austria

Marcin Sikorski, Technical University Gdansk, Poland

Il-Yeol Song, Drexel University, USA

Giancarlo Succi, Free University Bozen, Italy

Thomas Wiesinger, COGNOR Stahlhandel, Austria

Bernhard Thalheim, University of Kiel, Germany

Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
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