JSIS 2011 - JSIS Special Issue on Service Management & Engineering: Aligning Business & IT Services

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Category JSIS 2011

Deadline: March 15, 2011 | Date: September 30, 2011

Venue/Country: Call For Papers, U.S.A

Updated: 2011-03-01 23:37:17 (GMT+9)

Call For Papers - CFP

Business & IT Services

The Journal of Strategic Information Systems

http://www.elsevier.com/locate/jsis

IMPORTANT DATES

Submission deadline: Extended till the 15th of March 2011

Target publication date of special issue: 3rd quarter of 2011

MOTIVATION AND SUGGESTED TOPICS

An increasing number of activities of public and private organizations

are engineered and managed as services, often creating a new potential

for economic growth and welfare through innovation and productivity

gains. In addition to the increasing importance of the service

perspective in the business domain, the service concept has also

become very prominent in the IT domain. This is evident in

developments like IT Service Management, Service-Oriented

Architectures (SOA), Service Computing, and various "XYZ-as-a-Service"

concepts. While this increasingly blurs the line between a business

view and an IT view of services, these concepts generally have

different meanings and refer to different domains. Thus, there is a

need for understanding how these two service worlds meet and how they

change the alignment of business needs and IT capabilities.

This special issue seeks contributions that demonstrate how the IS

discipline and related management disciplines can make an impact to

improve the way organizations face the challenges of the progressing

service-oriented economy that increasingly merges business- and

IT-related service concepts. Possible contributions may include, but

are not limited to the following:

Service Management from an IS Perspective:

* Service management

* Service strategy management

* Service value management

* Service quality management

* Service innovation management

* Service governance

* Service portfolio management

* Service capability management

* Service performance management

* Service compliance and risk management

* Service supplier & customer management

* Services supply chain management

* Services sourcing

Service Engineering from an IS Perspective:

* Service lifecycle

* New service development

* Service analysis

* Service design

* Service bundling

* Service standards

* Service descriptions

* Service modeling

Special topics on Information Systems and Services:

* The position of IS in Service Science, Management and Engineering

* IS contributions to Service Science

* New business models for IS services, e.g. for service aggregation

and brokerage

* IS/IT services from a service(-dominant) logic

* The role of IT services in IT-enabled value co-creation

* Implications of value co-creation for IT-based services

* Service business alignment / Aligning Business and IT Service Management

* Business impact of IT service management

* Management of IT-enabled service ecosystems

* Servitization of IT and other industries

* Embedding of IT services in business products and services

* Design and Implementation and effects of automation and self-service

technologies for IT services

* Services E-commerce (i.e. electronic offering, trading, and

purchasing of services)

MORE INFORMATION

The extended CFP is available at: http://www.elsevier.com/locate/jsis

SPECIAL ISSUE GUEST EDITORS

Erwin Fielt, Queensland University of Technology,

e.fieltqut.edu.au

Axel Korthaus, Victoria University,

Axel.Korthausvu.edu.au

Tilo Böhmann, University of Hamburg,

boehmanninformatik.uni-hamburg.de

Guy Gable, Queensland University of Technology,

g.gablequt.edu.au

Sue Conger, University of Dallas,

scongergsm.udallas.edu